Frequently Asked Questions
General Questions
1. What is VDO Communications?
VDO Communications is a leading provider of high-quality communication equipment and accessories, offering a wide range of products such as wireless and corded headsets, Bluetooth headsets, conference phones, headset amplifiers, and more. We serve businesses, professionals, and individual customers looking for reliable communication solutions.
2. Where is VDO Communications located?
VDO Communications operates online, providing fast and reliable shipping options to customers across the United States and internationally.
3. How can I contact VDO Communications?
You can contact our support team via phone at (877) 449-4836 or email us at sales@vdocomms.com for assistance with orders, product inquiries, or support needs.
Products and Brands
4. Which brands does VDO Communications carry?
We proudly offer products from industry-leading brands, including:
- Poly (formerly Plantronics): Headsets, conference solutions, and more.
- Konftel: Conference phones and collaboration tools.
- Avaya: Communication and collaboration technology.
- Polycom: Video, voice, and content collaboration solutions.
5. Are the products authentic?
Yes, all products sold by VDO Communications are 100% authentic and sourced directly from manufacturers or authorized distributors.
6. Can I get recommendations for the best product for my needs?
Absolutely! Our team is here to help you find the perfect communication solution for your needs. Contact us via phone or email for personalized assistance.
Orders and Shipping
7. How do I place an order?
You can easily place an order through our website by browsing our product catalog, adding items to your cart, and completing the checkout process.
8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods listed during checkout.
9. Does VDO Communications offer international shipping?
Yes, we ship internationally. Shipping rates and delivery times vary depending on the destination. Contact our support team for detailed information about international shipping options.
10. How long does it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
11. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Returns and Warranties
12. What is your return policy?
We accept returns for most products within 30 days of delivery, provided the items are in their original condition and packaging. Please refer to our Return Policy page for complete details and instructions.
13. Do your products come with a warranty?
Yes, all products are covered by the manufacturer’s warranty. Specific warranty details can be found on the product page or by contacting our support team.
14. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged product, contact us immediately at sales@vdocomms.com or call (877) 449-4836. We will assist you with a replacement or refund as per our policies.
Product Support
15. How do I pair a Poly (Plantronics) Bluetooth headset with my device?
To pair your Poly Bluetooth headset:
- Turn on the headset and activate pairing mode by holding the power button until the light flashes.
- Enable Bluetooth on your device and search for nearby devices.
- Select your Poly headset from the list to complete pairing.
16. My Konftel conference phone isn’t working. What should I do?
If your Konftel conference phone isn’t working:
- Check all cable connections and ensure the device has power.
- Restart the device.
- Refer to the user manual for troubleshooting.
- Contact our support team if the issue persists.
17. Can I replace parts for my headset or phone?
Yes, replacement parts and accessories are available for most products. Check our website or contact our support team for assistance.
Additional Resources
18. How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media for the latest updates, product launches, and exclusive promotions.
19. Does VDO Communications offer bulk or business discounts?
Yes, we provide special pricing for bulk orders or business accounts. Contact our sales team to learn more about custom solutions for your organization.
20. Can I get technical support for my product?
Yes, our team offers technical support for all products purchased from VDO Communications. Reach out via phone or email for expert assistance.
Still have questions?
If you need further assistance, don’t hesitate to contact our customer support team. We’re here to help!