Whether you’re managing a bustling customer support team or handling critical client communications, choosing the right headset can make all the difference in a call center environment. Superior audio quality, comfort for long shifts, and durability are key features to consider. If you’re in the market for a new headset, this guide highlights the top corded headsets designed to meet the demands of call center professionals.
Why Corded Headsets Are a Smart Choice for Call Centers
While wireless options are gaining popularity, corded headsets remain a favorite in the call center industry, and for good reason:
- Reliability: No need to worry about battery life or signal interference during important calls.
- Cost-effectiveness: Corded headsets often provide premium audio at a fraction of the cost of wireless alternatives.
- Ease of Use: No pairing or connectivity issues—simply plug and play.
- Enhanced Sound Quality: Many corded headsets offer excellent noise-canceling features, ensuring crystal-clear communication.
Given these advantages, corded headsets are ideal for professionals who need reliable, high-quality performance day in and day out.
What to Look for in a Call Center Headset
When selecting the perfect corded headset for your team, keep the following factors in mind:
1. Noise-Canceling Microphones
Background noise is inevitable in call centers, but a good noise-canceling microphone ensures your callers hear only your voice.
2. Comfort for Extended Wear
With long shifts being the norm, headsets should have padded ear cushions and adjustable headbands to prevent discomfort.
3. Durability
Call centers often require headsets to endure frequent use. Sturdy materials and well-tested designs are a must.
4. Connectivity Compatibility
Ensure the headset is compatible with your call center’s software and hardware, such as desk phones or softphones, without needing additional adaptors.
5. Support for Dual-Ear or Single-Ear Preferences
Some agents prefer single-ear models (monaural) to stay aware of their surroundings, while others feel more focused with dual-ear designs (binaural).
Now that we’ve covered what to look for, here are the best corded headsets for call centers in 2024.
Top Corded Headsets for Call Centers
1. Plantronics Blackwire C225 (Stereo)
Price: $30.07
The Plantronics Blackwire C225 delivers premium stereo sound at an affordable price. This lightweight headset is perfect for call center agents who need crystal-clear audio and a comfortable fit for extended use.
- Why it stands out:
- Stereo sound for immersive call clarity.
- Noise-canceling microphone.
- Fits within most budgets.
Shop the Plantronics Blackwire C225 on VDO Communications
2. Plantronics EncorePro HW540
Price: $78.09
Ideal for fast-paced call centers, this convertible headset offers a flexible design that can be worn over-the-ear, behind-the-head, or over-the-head. The EncorePro HW540 is lightweight and highly durable, ensuring it can withstand heavy use.
- Why it stands out:
- Convertible wearing styles.
- Noise-canceling technology minimizes background sounds.
- Exceptional durability.
Check out the Plantronics EncorePro HW540 here
3. Plantronics H261H
Price: $104.98
For those who prefer a binaural headset, the Plantronics H261H offers excellent sound quality and comfort. Its dual-ear design helps agents focus while providing optimal noise isolation.
- Why it stands out:
- Dual-ear (binaural) design for improved concentration.
- Durable build for daily use.
- Noise-canceling microphone included.
View the Plantronics H261H on VDO Communications
4. Plantronics H81N-CD TriStar Headset
Price: $120.91
Compact and lightweight, the Plantronics H81N-CD is the go-to option for agents who prefer an over-the-ear design. Despite its small size, it offers powerful performance with a noise-canceling microphone.
- Why it stands out:
- Over-the-ear design for minimal bulk.
- Reduces surrounding noise with advanced microphone tech.
- Comfortable even for long hours.
Explore the Plantronics H81N-CD on VDO Communications
5. Poly H31CD Over-the-Ear Voice Tube
Price: $86.90
This headset is a great choice for agents who need a lightweight option that doesn’t compromise sound quality. The voice tube delivers clear communication, while the design minimizes pressure around the ear.
- Why it stands out:
- Lightweight and discreet design.
- Superior voice clarity with the voice tube.
- Ideal for agents looking for comfort and functionality.
Benefits of Shopping at VDO Communications
When looking for the best call center headsets, VDO Communications provides an unparalleled experience:
- Wide Variety: From affordable options like the Blackwire C225 to high-performance headsets like the Poly H31CD, we’ve got it all.
- Expert Support: We offer guidance to help you find the right headset for your needs.
- Competitive Pricing: Enjoy premium-quality headsets without exceeding your budget.
- Reliable Service: Our commitment to excellent customer service makes headphone shopping stress-free.
Check out VDO Communications’ full range of corded headsets to find your perfect match.
Final Words on Choosing the Right Corded Headset
The right headset can elevate productivity, improve customer interactions, and create a better working environment for your team. From the flexibility of the Plantronics EncorePro HW540 to the immersive sound of the H261H, there’s a corded headset for every type of call center.
Explore VDO Communications to find everything you need to maintain both comfort and clarity in your call center. Need help deciding? Contact our team of experts at (877) 449-4836 or at sales@vdocomms.com.
Make the switch to VDO Communications today to experience the best in call center technology. Your team (and your ears!) will thank you.